dadu92 Privacy Policy

1. Introduction

1.1 dadu92 is committed to protecting the privacy and personal data of all players who register and use the Platform. This Policy is designed to give you clear, straightforward information about our data practices — written in plain English that any Pakistani player can understand, while remaining legally precise where required.

1.2 This Policy covers all personal data you provide directly to dadu92, data generated through your use of the Platform, and data obtained from third-party sources such as payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) in the course of processing your transactions.

1.3 This Policy should be read alongside the dadu92 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

2.1 For the purposes of applicable data protection law, dadu92 is the data controller in respect of the personal data you provide via the Platform. This means dadu92 determines the purposes and means of processing your personal data as described in this Policy.

2.2 Any queries regarding this Policy or your personal data should be directed to the dadu92 support team via the live chat facility available on the Platform, or in writing to the email address displayed in the Contact section of this Policy.

3. Personal Data We Collect

3.1 dadu92 collects the minimum amount of personal data necessary to provide its services securely and in compliance with anti-money laundering (AML) and Know Your Customer (KYC) obligations. The categories of data collected are set out below.

3.2 Data We Do Not Collect

dadu92 does not collect full payment card numbers (we use tokenised references provided by payment processors). dadu92 does not collect biometric data beyond the liveness selfie required for CNIC verification. dadu92 does not process Special Category data (as defined under applicable data protection frameworks) unless required to comply with a specific legal obligation.

4. How We Use Your Personal Data

4.1 dadu92 uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your dadu92 account, verify your identity, process your dadu92 login sessions, and manage your PKR wallet.
• Transaction Processing: To process deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, USDT TRC20, Skrill, and Neteller.
• Regulatory Compliance: To fulfil our KYC and AML obligations, including identity verification, transaction monitoring, and suspicious activity reporting where legally required.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account takeovers, and collusion on the dadu92 Platform.
• Responsible Gaming: To monitor gambling patterns, enforce deposit limits and self-exclusion requests, and identify potential problem gambling behaviours requiring intervention.
• Customer Support: To respond to your queries, resolve disputes, and maintain records of your interactions with the dadu92 support team.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve game offerings, navigation, and payment processing performance on dadu92.
• Marketing Communications: To send you information about dadu92 promotions, bonus offers, and new game releases — only where you have provided valid consent, and only via the channels (SMS/email) you have opted into.

5. Legal Basis for Processing

5.1 dadu92 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to create your account, execute transactions, and fulfil the services described in the dadu92 Terms & Conditions.
• Legal Obligation: Processing required to comply with AML, KYC, and other applicable regulatory obligations.
• Legitimate Interests: Processing for fraud prevention, Platform security, and responsible gaming monitoring, where those interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, which requires your explicit opt-in consent and may be withdrawn at any time.

6. Data Sharing & Disclosure

6.1 dadu92 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, USDT TRC20 network processors, Skrill, and Neteller receive the minimum data necessary to execute your specific transaction.
• Identity Verification Providers: Third-party KYC service providers who process CNIC data and liveness checks on dadu92's behalf under binding data processing agreements.
• Fraud Prevention Services: Industry-standard fraud prevention databases that help dadu92 identify patterns of fraudulent behaviour across the online gambling sector.
• Legal Authorities: Competent regulatory or law enforcement authorities when dadu92 is under a legal obligation to disclose, or when disclosure is necessary to protect the legal rights of dadu92 or its players.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the dadu92 business, your data may be transferred to the successor entity, subject to equivalent privacy protections.

6.2 All third parties with whom dadu92 shares personal data are required to handle that data in accordance with applicable data protection law and under contractual confidentiality obligations.

7. Data Retention

7.1 dadu92 retains your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure. This retention period reflects our obligations under applicable AML and KYC regulatory frameworks.

7.2 Specific retention periods by data category:

• Identity & KYC Documents: Five years from account closure.
• Transaction Records: Five years from the date of each transaction.
• Support Communications: Three years from the date of the communication.
• Usage/Session Data: Thirteen months from the date of the session (used for analytics and fraud prevention).
• Marketing Consent Records: For the life of the account plus three years.

7.3 Following the expiry of applicable retention periods, personal data is securely deleted or anonymised. Anonymised data may be retained indefinitely for aggregate analytics purposes.

8. Cookies & Tracking Technologies

8.1 The dadu92 Platform uses cookies and similar tracking technologies to enable core platform functionality, maintain your login session, remember your preferences, and collect anonymised analytics data.

8.2 Cookie Categories Used by dadu92

• Essential Cookies: Required for the Platform to function, including maintaining your dadu92 login session and security tokens. These cannot be disabled.
• Functional Cookies: Remember your language, display, and game preferences across sessions.
• Analytics Cookies: Collect anonymised data on how players navigate dadu92, which games are most visited, and where technical errors occur. No personally identifiable data is processed by analytics cookies.
• Marketing Cookies: Used to measure the effectiveness of dadu92 promotions. These are only activated where you have provided consent.

8.3 You may control non-essential cookies through your browser settings. Disabling essential cookies will impair Platform functionality, including your ability to complete the dadu92 login process.

9. Security Measures

9.1 dadu92 implements the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data in transit between your device and dadu92 servers;
• Encryption at rest for stored sensitive personal data including CNIC images and financial records;
• Access controls limiting dadu92 staff access to personal data on a strict need-to-know basis;
• Multi-factor authentication for all dadu92 staff with access to systems containing personal data;
• Regular independent security audits and penetration testing of the dadu92 Platform;
• Automatic session timeout after periods of dadu92 login inactivity.

9.2 While dadu92 implements industry-standard security measures, no online platform can guarantee absolute security. You play an important role in protecting your account by using a strong password and enabling 2FA on your dadu92 account.

10. Your Data Rights

10.1 Subject to applicable law and regulatory retention requirements, you have the following rights in relation to personal data held by dadu92:

• Right of Access: Request a copy of the personal data dadu92 holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data — for example, correcting a misspelled name in your account.
• Right to Erasure: Request deletion of your personal data. Note that dadu92 may be unable to fully comply where data must be retained under AML/KYC regulatory obligations.
• Right to Restriction: Request that dadu92 restrict processing of your data in specific circumstances — for example, while a dispute is being investigated.
• Right to Portability: Request your personal data in a commonly used, machine-readable format.
• Right to Object: Object to processing of your personal data for direct marketing purposes. This is an absolute right — marketing will cease promptly upon receipt of an objection.
• Right to Withdraw Consent: Withdraw previously granted consent for marketing or any other consent-based processing at any time via your dadu92 account settings.

10.2 To exercise any of the above rights, please contact dadu92 support via live chat. We will respond to verified requests within thirty (30) days.

11. Children and Minors

11.1 The dadu92 Platform is strictly for adults aged 18 and over. dadu92 does not knowingly collect personal data from any person under the age of 18. If we become aware that a person under 18 has registered an account, the account will be immediately closed and all associated data deleted, except where retention is required by law.

11.2 If you are a parent or guardian and believe your child has created a dadu92 account, please contact our support team immediately. We take underage registration extremely seriously and act on any such report without delay.

12. Changes to This Policy

12.1 dadu92 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When changes are material, we will notify you via your registered mobile number or email address and by posting a prominent notice on the Platform.

12.2 The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to remain informed about how dadu92 protects your data.

12.3 Your continued use of the dadu92 Platform following notification of any changes to this Policy constitutes your acceptance of the updated Policy.

13. Contact Us

13.1 If you have questions about this Privacy Policy, wish to exercise a data right, or need to raise a privacy concern, please contact dadu92 via:

• Live Chat: Available 7 days a week from your dadu92 account dashboard after dadu92 login.
• Email: [email protected] (plain text — not a clickable link).

13.2 dadu92 aims to respond to all privacy-related enquiries within five business days of receipt.